24/7 support
Help when you need it, day or night, every day of the year.
I/O From Africa · Organizing Chaos
Managed network services
We monitor, maintain and secure your network around the clock, with 24/7 support, so your team can focus on customers and growth. You decide how much we handle.
What’s included
Pick the pieces you need. Each one is backed by PulseAI, our own infrastructure and engineers available 24/7.
Monitoring and alerts
We watch your network with PulseAI, so problems are spotted and dealt with early.
Maintenance and changes
Firmware updates, configuration changes and routine upkeep, planned and done with care.
Security
Ongoing hardening and reviews to keep your network and your users safe.
Backup and disaster recovery
I/O Vault backups and recovery planning, so you can get back up quickly when something goes wrong.
Fully or co-managed
Hand us the whole network, or keep your team in charge and use us as back-up and extra hands.
Powered by PulseAI
One place to see your network
PulseAI is our in-house network management, RADIUS and hotspot platform. It’s what we use to keep an eye on the networks we manage.
- Network monitoring and alerts
- RADIUS for subscriber authentication
- Hotspot and guest WiFi management
You decide how much we handle
Some partners want us to run everything. Others want a safety net behind their own team. Both work.
- Fully managed: we look after the network day to day
- Co-managed: your team leads, we back you up
- Either way, you get 24/7 support and PulseAI monitoring
How it works
Get to know your network
We review what you run today and agree what we’ll look after.
Onboard
We connect your network to our monitoring and document how it fits together.
Run and support
We monitor, maintain and support it, with 24/7 help when you need it.
Review and improve
We check in regularly and recommend improvements as your network grows.
Backed by our own network
We run AS329643 with presence in Teraco Johannesburg, Teraco Cape Town and Digital Parks Samrand, with 24/7 support. Our partners build on the same infrastructure, the same tools, including PulseAI, and the same engineering expertise.
- AS329643
- Teraco Johannesburg
- Teraco Cape Town
- Digital Parks Samrand
- 24/7 support
Hand over the late-night calls
Tell us what you run and how much help you want. We’ll suggest a setup that fits your network and your team.
Contact us- Phone
- +27 10 746 9899